FAQs
In this video we tour you around your Back Office Administration.
Wed, Apr 8, 2020 at 1:37 PM
Please find the attached instructional guide on how to set up your GOOD kiosk. If you have any questions, please feel free to reach out to our team.
Mon, Jun 22, 2020 at 9:46 AM
Please find attached the instructional guide on how to set up your BETTER kiosk. If you have any questions, please feel free to reach out to our team.
Mon, Jun 22, 2020 at 9:47 AM
What is PCI? The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, ...
Mon, Jul 29, 2019 at 1:10 PM
Contact us for a bank account change form that you will need to fill out and return along with one of the following:
A voided check for the new bank a...
Fri, Dec 30, 2016 at 11:18 AM
Yes, you can add the following lines of code to your website in order to have our giving page appear on your website (NOTE - you need to change the highligh...
Wed, Mar 1, 2017 at 12:20 PM
When trying to login to an account on a mobile device, some users receive the following error: Phone Number Not Found Phone number not found, p...
Fri, Dec 15, 2017 at 9:39 AM
Directions to refund through the Velocity Portal Make sure you know the last 4 of the CC of the cardholder, as the portal only goes by the last 4 of th...
Mon, Jul 29, 2019 at 1:12 PM
If you are missing a transaction on our reports, you can sync our reports with the payment gateway in an attempt to pull the payment information into our sy...
Fri, Dec 30, 2016 at 10:59 AM
Your email provider is likely blocking our emails believing that they are spam. Check your spam folder to see if they are being filtered there instead of yo...
Fri, Dec 30, 2016 at 11:06 AM